Location Manager

Technical Installation/ Service (Reports to Integrator)
– Employee will perform all aspects of Service and Installation work at the location.
– When Sales volume increases to an amount requiring additional location labor, the Manager will perform Service and Installation work in conjunction with additional location labor.
Operations (Reports to Integrator)
– Manage and sustain high levels of customer satisfaction and provide solutions for performance enhancement and proactive resolution of issues to ensure customer expectations are met.
– Make sure that all vehicles are clean, stocked, running properly, etc.
– Maintain appropriate inventory levels and manage the purchase order process.
– Perform QA on installations and other technicians service work. (1-2 per week)
– Uphold the standard of neat and clean warehouse and facility.
– Provide scheduling assistance and updating with customers using telephone and the Company’s operational software, as needed.
– Process data entry and update job management software as needed.
– Maintain location inventory with vendors to procure equipment and materials at the best value available.
– Review cost metrics regarding purchasing and job costing.
– Ensure all appropriate operational software systems are maintained with current and accurate information.
– Execute business plan for seasonal fluctuations in labor and material needs.
– Oversee all warranty invoices, making sure that all valid warranty issues are being addressed to the vendor, parts, misc. field materials and labor.
– Job closeout procedures including job costing such as labor, materials and equipment as well as processing returns.
– Customer invoicing, revenue collections, payment processing/uploading.
– Ensure compliance with local regulations for performance of job duties.
– Other ad-hoc duties as assigned.
Employee Management (Reports to Integrator)
– Manage the hiring process for employees as authorized by Company.
– Employee will be responsible for maintaining adequate labor coverage for Location during all standard business hours, each week of the year.
– Creating and monitoring the training and efficiency of team members.
– Approve training schedule and proposed budget.
– Responsible for making sure that all staff are properly trained and following training calendar
– Perform assessments, interviews, and improvement plans with team members.
– Ensure all employees are competent on required operational and employment administrative software.
– Approve all daily technicians’ timecards as required.
– Ensure compliance with Occupational Health and Safety Act, as well as State employment regulations.
Financial Management (Reports to CEO)
– Oversee controllable location expenses.
– Maintain control of all location employees’ use of Company expense management credit/debit cards.
– Adhere to Company expense management policies.
– Work with the Company’s finance and accounting team to monitor and improve financial metrics.
– Attend a monthly meeting with the Company’s finance and accounting team to review financial metrics.

– Excellent verbal and written communication skills.
– Self-motivated, tactful, organized, results and goal-oriented professional.
– Driven by desire to satisfy customers and provide a high level of customer service.
– Computer literate with good working knowledge of office products, equipment and procedures.
– Must follow up promptly; deliver on commitments, internal and external.
– Working knowledge of trade and accounting software, as required.
– Must be proficient in reading, listening, writing, spelling, typing and speaking English with clarity.
– Must also possess the ability to comprehend and adhere to written instructions, listen attentively, and communicate effectively both verbally and in writing.
– Must possess prioritizing, organizational, multitasking, and stress management skills.
– Must have a valid driver’s license.