Project Coordinator (Window and Door Company)

– Project Measurements for the assigned market(s)
– Onboard & Manage Installation crews for assigned market(s)
– Warranty/Service Repair for the assigned market(s)
– These are to be contacted promptly within 72 hours so they can be completed within 5 business days of the Sale
– Confirm contract details outlined in the proposal
– Complete appropriate Measurement documents to be submitted to the Ordering Department
– Take all pertinent job site photos to assist the Ordering Department in supplying adequate and accurate materials for the installation as well as provide the potential installer with a comprehensive understanding of the scope of work
– Provide the customer with a realistic timeframe for installation based on initial approximate installation timeframes, material turnaround, and manpower availability
– Explain the customer communication process going forward and give an introductory explanation of the installation process
– This should include items such as paperwork completion, job site prep, and most importantly Final Payment details
– Highlight any potential installation concerns, discrepancies between the customer’s expectation and proposal components, and any other Hold reasons
– These are to be promptly relayed to the Sales Department as well as the Ordering Department so the correct steps can immediately be taken to rectify the concerns
– Your responsibility is to Assess, Order, and Service all qualifying service repairs for your location
– Contact customers with a new service within 3 working days to either diagnose over the phone if possible, and if not to schedule a time to inspect visually to properly assess the service concern
– Submit assessments to the Service Department for proper tracking, including material order and photo documentation
– At assessment, supply the customers with a realistic timeframe for completion and outline the process for returning to complete the work
– If the service is due to poor workmanship on an installation under 1 year from completion, supply photos to the installer along with the necessary Back Charge Documentation so that they may choose to either complete the service in a prompt time frame or accept a deduction on owed funds to have another installation crew make the repairs
– Maintain a clean and organized warehouse area for products and supplies
– Order additional stock supplies for crew pick-up in advance of jobs
– Call in dumpster removal promptly as necessary
– Keep the load area neat, clean, and free of debris

– High School diploma or equivalent
– Minimum of 2 years of project management, measuring, or customer service experience
– Experience with complex scheduling
– Excellent attention to detail
– Word processing and spreadsheet skills
– Ability to develop and establish good interpersonal relationships
– Great phone etiquette and verbal/writing skills
– Flexibility & adaptability, ability to work in a fast-paced environment