Member & Operations Specialist

– Member Support: Provide outstanding customer service to members and the general public by addressing inquiries, resolving issues, and offering appropriate solutions. This includes responding to queries via phone, email, or in-person interactions.
– Operations Management: Assist in managing the day-to-day operations of the organization. This may involve answering the phone, managing building access,  coordinating schedules, organizing meetings, maintaining records, and ensuring compliance with company policies and procedures.
– Data Management: Handle data entry, maintain databases, and manage information related to members, projects, or operations. Accuracy and attention to detail are crucial in this aspect of the role.
– Membership Processing: Facilitate the onboarding and registration process for new members or clients, ensuring a seamless experience and adherence to established protocols.
– Administrative Support: Assist various teams or departments within the organization. This may include document preparation, filing, and general office management tasks.
– Event Coordination: Assist in organizing events, workshops, or conferences. This involves coordinating logistics, handling registrations, and ensuring smooth event execution. 
– Process Improvement: Identify opportunities for enhancing operational efficiency and member satisfaction. Collaborate with team members to implement improvements and streamline workflows.
– Collaboration: Work closely with other team members to support their efforts and maintain a cohesive and productive working environment.

Skills:
– Strong communication skills: Ability to communicate effectively and professionally with members, colleagues, and stakeholders 
– Customer-oriented: A commitment to providing exceptional customer service and resolving issues in a timely manner
– Organizational skills: Capacity to manage multiple tasks, prioritize responsibilities, and meet deadlines
– Detail-oriented: A focus on accuracy in data management and administrative tasks 
– Adaptability: Willingness to learn and adjust to the organization’s needs and evolving processes 
– Team player: Capability to collaborate and contribute to the success of the team and organization
– Proficiency in relevant software: Familiarity with office suites, databases, and other software tools used in operations and customer support

Experience:
– Two or more years of experience in a field related to customer service is helpful